Politique de livraison

SHIPPING POLICY

DELIVERY ZONE

We deliver to metropolitan France only.

DELIVERY TIME

5 to 7 business days from the date of order confirmation.

In the event of an exceptional delay, you will be notified by email.

SHIPPING COSTS

Delivery is free of charge on all orders.

ORDER TRACKING

A confirmation email is sent as soon as your order is validated. A tracking number is sent by email as soon as your parcel is dispatched.

CARRIER

Delivery is handled by Colissimo or Mondial Relay.

DELIVERY ISSUE

If your parcel is damaged or has not arrived within the stated timeframe, please contact us at contact@voraqua.com, quoting your order number.